Shipping Policy

RAND MD Skincare offers a reliable and affordable delivery service.

Our prices include Free shipping and handling for deliveries in Australia.

Overseas delivery will include top-up of $7 per item for express post shipping/handling.

All orders that are $100 and over will receive FREE shipping in Metro Postcodes only. Metro postcodes are decided and managed by our delivery partners and not by RAND MD Skincare. Any order outside the metro area may incur additional shipping fees. This will be determined by our shipping system and one of our team members may call you if higher fees apply. (Please note that not all rural or regional areas will incur extra shipping fees.)

RAND MD Skincare uses courier services to ship your order and therefore you must supply a street address as PO boxes are unable to be delivered to in most cases. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will generally be delivered on Weekdays, but occasionally it happens that you will get a delivery on a Saturday as well. During your checkout process there will be a special delivery instruction comment box if you have any special requests. Please note: not all requests can be met, however we will attempt to ensure we provide the best service we can.

If you are not home when the courier attempts to deliver your order, they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. If for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

If you have problems with your delivery please contact us, and we’ll always work with you to address any issues.